Shipping & Returns

policy

 

Returns&Repairs

Your happiness is our utmost priority, and we want you to shop with confidence. If for any reason you are unhappy with your purchase, we gladly accept returns for exchange for another product of equal or lesser value, or for store credit for the original purchase amount. Please notify us within 14 days of purchase of your intent to exchange or return an item. Products intended for exchange must be received by us within 30 days of original purchase to qualify for exchange or store credit. 

As described on our "About" page, we believe that jewelry should weather the ages gracefully. In the event that your piece of handmade jewelry needs repair due to normal wear and tear, please contact us for a repair quote.

If within the 30 days of purchase your jewelry needs repair due to a fault we deem to be our own, we will gladly repair or replace the item free of charge.

In all instances of return or exchange, buyer will be responsible for return shipping costs. We encourage you to include shipping confirmation or COD when returning a package to avoid confusion or complications and for peace of mind.   

 

Turn-Around Time

For all NON-CUSTOM ORDERS, please allow 1-3 business days for packing and shipping of your items. In most cases, your order will be filled and shipped within one business day. During holidays, this window may be slightly longer. 

For CUSTOM ORDERS, please allow up to 4 weeks for production, packaging and shipping of your order. We will do everything in our power to give you an accurate idea of how long your order will take to make, subject to the complexity of the design and purchasing of materials. If we expect delays, we will notify you with an updated delivery window as soon as possible. 

 

 

Shipping- Domestic

For orders placed within the US, we offer First Class Mail, Priority Mail, and Priority Mail Express options. Please note that the shipping windows provided are quotes taken directly from the United States Postal Service and are not guaranteed by us or the USPS.  As soon as your item is shipped, we will send you a notification email with your shipping information and tracking number . 

We want to ensure the best interaction possible on both ends, and for that reason, all of our shipments will include shipping insurance and signature confirmation, to insure that your purchase is delivered into the right hands. In the event that the USPS attempts delivery while you are not home, you can retrieve your package from your local Post Office or schedule a redelivery . 

 

Shipping-International

For International orders, we offer shipping via USPS First Class International Mail. Please note that the shipping windows provided are quotes taken directly from the United States Postal Service and are not guaranteed by us or the USPS. As soon as your item is shipped, we will send you a notification email with your shipping information and tracking number . 

 

Most International shipments include delivery confirmation, depending on recipient's country. However, shipping insurance is not included in USPS First Class International Mail. In the event of a lost or undelivered package, we cannot be responsible for returns, exchanges, or store credit UNLESS you purchase shipping insurance for the item(s). If you would like to purchase shipping insurance via USPS, we will provide you with an invoice including the amount covered for the value of the item before shipping the item to you.  

 
For any questions or clarifications regarding our Shipping and Returns Policy, please reach out to us at info@oxidestudio.net. Thank you!